Return, Replacement & Refund Policy

1. Return Window

* Returns/replacements must be requested within 48 hours of delivery.

* Customers should email or WhatsApp:

  * Order ID

  * Photos of the product

  * Unboxing video (mandatory for damage claims)

2. Eligible for Replacement or Refund

We will replace or refund if:

* Wrong product delivered

* Product received damaged

* Packaging is torn or leaking

* Product expired or defective

* Product missing from the order

3. Non-Returnable Products

Since food products are perishable, we do not accept returns for:

* Opened or used products

* Change of taste preference

* Change of mind after delivery

* Products stored improperly after delivery

* Minor packaging dents that do not affect product quality

This approach is common for food and perishable goods.  

4. Refund Process

* Refund approved after verification.

* Refund processed within 5–7 business days to the original payment method.

* COD orders refunded via bank transfer or UPI.

5. Replacement

If eligible, a replacement will be shipped free of charge.

6. Order Cancellation

* Orders can be cancelled before dispatch.

* Once shipped, cancellation is not possible.

7. Contact

Email: support@vatavaranfarms.com

WhatsApp: +91 9643085178

Support Hours: Monday–Saturday, 10:00 AM–6:00 PM

8. Quality Guarantee

At Vatavaran Farms, we stand behind the quality of every product. If your order arrives damaged, defective, or incorrect, we’ll make it right with a replacement or refund after verification.